If you can't download or install the program from the infected machine, then please use a separate "clean" computer and download the Malwarebytes tool and it's manual update from the link below. PLEASE NOTE: You may need to run the scan in Safe Mode, as well.
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately. * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. * Make sure that everything is checked, and click Remove Selected. * When the scan is complete, click OK, then Show Results to view the results. * The scan may take some time to finish,so please be patient. * Once the program has loaded, select "Perform Full Scan", then click Scan. * If an update is found, it will download and install the latest version. * Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. Some variants of malware will prevent the "mbam-setup.exe" file from running.) (If the file won't run correctly, try renaming it to something else, like "gogetup.exe", then double click it to install it. Please download Malwarebytes' Anti-Malware from the link below:ĭouble Click mbam-setup.exe to install the application.
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